Terms & conditions

1. About these Terms

These Terms and Conditions ("Terms") govern your use of any service provided by PhoneCycle Pty Ltd (ABN 71 152 085 295), trading as Canopy DLM. Canopy DLM is our registered business name. "Canopy" is the brand name we use across our website, marketing and customer communications, and is used throughout these Terms as shorthand for Canopy DLM / PhoneCycle Pty Ltd. PhoneCycle Pty Ltd remains the registered legal entity providing all services described in these Terms.

2. Definitions

"Canopy", "Canopy DLM", "we", "us", "our" means PhoneCycle Pty Ltd (ABN 71 152 085 295), trading as Canopy DLM, and includes our employees, contractors, sub-contractors and agents. Our registered business name is Canopy DLM. "Canopy" is our brand name, used across our website, marketing and in these Terms, and any reference to "Canopy" is a reference to Canopy DLM / PhoneCycle Pty Ltd (ABN 71 152 085 295).

"Customer, you, your" means the individual, business or entity engaging Canopy for a Service, including any employee, agent, partner or contractor of that entity acting on its behalf.

"Goods / Devices" means mobile phones, smartphones, tablets, laptops, desktops, all-in-one computers and related accessories including batteries, chargers and peripherals.

3. Our Services

Canopy provides three core services:

• DEPLOY — our staging, configuration, asset tagging and dispatch service for new or redeployed device fleets (Part 2).

• REPAIR — our diagnostic and repair service for mobile phones, tablets and laptops (Part 3).

• RECOVER — our device buyback service, purchasing end-of-life or surplus Goods from Customers for reuse, resale or responsible recycling (Part 4).

Canopy may decline to provide any Service, or may set eligibility criteria (such as minimum order volumes, device types or account tiers) at its discretion, and will notify the Customer of any such criteria before an engagement begins.

4. Acceptance of These Terms

You accept these Terms, and are bound by them, when you do any of the following:

• submit Goods to Canopy, or allow Canopy to take possession of Goods, under any Service;

• issue, accept, or fail to reject within the applicable period, a Purchase Order or quote from Canopy;

• make payment to Canopy for any Service; or

• otherwise instruct Canopy to carry out a Service.

You confirm you have the authority to enter into these Terms on behalf of the entity you represent, and to consent to and pay for the relevant Service.

5. Fees and Payment

Fees for each Service are set out any quote, price list or account agreement provided to the Customer. Unless otherwise agreed in writing:

• all prices are in Australian Dollars and exclusive of GST; GST is added at the prevailing rate;

• invoices are payable within 30 days of the invoice date by electronic funds transfer;

• accounts unpaid beyond agreed payment terms may be placed on credit hold until the outstanding balance is settled; and

• payment terms may vary by account tier, as set out in the account tier agreement in place at the time of service.

6. Your Data and Privacy

You are responsible for backing up any data and personal information stored on Goods before they are provided to Canopy, and for removing SIM cards, memory cards and any linked accounts (such as iCloud, Google or MDM enrolment) before submission, except where a Service specifically requires these to remain (for example, certain DEPLOY configuration steps).

Where Canopy is able to access, transfer or erase data as part of a Service, we will use certified data erasure tools in line with industry standards (Blancco-certified processes) and issue a Data Clearance Certificate.

Canopy handles personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and our Privacy Policy, available on request or published on our website. Personal information collected for identification, compliance or service delivery purposes is retained only as long as necessary and then securely destroyed.

7. Data Responsibility Before Sanitisation

The Customer remains solely responsible for any data, including personal information, stored on or accessible from Goods until Canopy has completed certified data sanitisation, wiping, or physical destruction of the relevant storage media, and (where requested) issued a Data Clearance Certificate confirming this has occurred.

Canopy accepts no liability for data accessed, disclosed, lost, or otherwise compromised prior to completion of certified sanitisation or destruction, except to the extent caused by Canopy's own negligence.

Where Goods cannot be sanitised using certified data erasure software — for example because a device does not power on, is locked, or its storage cannot be accessed — Canopy's standard practice is to physically dismantle the Goods, harvesting functional components for reuse as spare parts, and routing the remaining components (including any storage media) to Canopy's approved e-waste recycling partners for physical destruction, rather than reselling the device as a complete unit. This physical destruction of the storage media is Canopy's method of preventing any residual data from re-entering circulation where a software wipe is not possible.

This clause applies in addition to, and does not limit, the Customer's obligations under clause 6 (Your Data and Privacy).

8. Chain of Custody

Canopy maintains a chain of custody for Goods from the point of collection or receipt through to processing, storage, dispatch, resale, or recycling, using asset tags, serial number records, and internal tracking systems.

Chain of custody records reflect the physical location, possession, and handling of Goods only, and do not, of themselves, determine or transfer ownership of Goods. Canopy's receipt, possession, processing, or data sanitisation of Goods does not transfer ownership to Canopy — Canopy holds Goods as bailee only, unless and until ownership passes:

(i) for RECOVER, ownership transfers to Canopy only on acceptance of a Purchase Order, in accordance with clauses R8 and R9; and
(ii) for DEPLOY, ownership of Goods supplied by the Customer for staging is never transferred to Canopy — Canopy warehouses and processes those Goods solely as bailee throughout the engagement, consistent with clause D6 (Property, Risk and Insurance).

Canopy will take reasonable steps to record the movement of Goods between processing stages (including goods-in, grading, repair, quality assurance, and dispatch) and to restrict handling of Goods to authorised personnel at each stage.

Where the Customer requests evidence of chain of custody for specific Goods (for example, serial number tracking, movement logs, or confirmation of destruction), Canopy will provide this information to the extent reasonably available, and may charge a reasonable administration fee for non-standard reporting requests.

Chain of custody records are maintained for Canopy's internal quality and compliance purposes and do not constitute a warranty as to the condition, functionality, or market value of any Goods.

Part 4 (RECOVER), clause R8 sets out how chain of custody and title transfer specifically apply to the RECOVER service

9. Insurance

Canopy holds insurance appropriate to its business, including public liability and, where applicable, goods-in-transit and warehouse legal liability (bailee's) insurance, covering Canopy's own negligence in the handling, storage, or transport of Goods.

Except to the extent Canopy is liable under clause 10 (Liability) for its own negligence, the Customer is responsible for insuring Goods against loss, theft, damage, or destruction for their full replacement or market value at all times, including while Goods are: (i) in transit to or from Canopy; and (ii) in Canopy's custody under any Service, including storage under Part 2 (DEPLOY).

Canopy's insurance is not held for the benefit of the Customer and does not replace or reduce the Customer's own insurance obligations under this clause.

Evidence of Canopy's current insurance cover (a Certificate of Currency) is available on written request.

10. Liability

To the extent permitted by law, Canopy is not liable for any indirect, incidental, special, consequential, economic or punitive damages, including loss of profits, revenue, business, goodwill or data, arising from or connected with any Service, even if Canopy has been advised of the possibility of such loss.

Except as set out in these Terms or as required by the Australian Consumer Law, Canopy's total liability arising out of or in connection with a Service, however arising (including in contract, tort or under statute), is limited, at Canopy's option, to:

• for RECOVER, the agreed Purchase Price for the relevant Goods under the applicable Purchase Order;

• for DEPLOY and REPAIR, the total fees paid or payable by the Customer for the specific Service giving rise to the liability; or

• re-performance of the relevant Service.

Where a specific liability cap for a Service is set out in Part 2, 3 or 4, that cap applies to that Service in place of the above, to the extent of any inconsistency.

Any advice, estimate, or recommendation given by Canopy (including turnaround times, valuations, or device grading) is provided in good faith but does not constitute a guarantee, and the Customer acknowledges it has not relied on any such representation in entering into these Terms.

11. Australian Consumer Law

Our Goods and Services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in these Terms is intended to modify or exclude any guarantee, right or remedy available to you under the ACL. Where you are entitled to a remedy under the ACL for a failure to meet a consumer guarantee, that remedy applies in addition to anything set out in these Terms.

12. Indemnity

You indemnify Canopy against any claims, costs, damages, expenses or liabilities Canopy incurs arising from or connected with the Goods or your use of a Service, including any breach of these Terms, except to the extent caused by Canopy's own negligence or wilful default.

13. Dangerous Goods

Goods may contain lithium-ion batteries classified as Dangerous Goods under the Dangerous Goods Act 1985 (Vic), the Dangerous Goods (Transport by Road or Rail) Regulations 2018 (Vic), the International Air Transport Association Dangerous Goods Regulations, and the Australian Dangerous Goods Code (as amended). The Customer is responsible for packing Goods in accordance with these laws and any courier requirements. Goods are not considered Dangerous Goods for courier transport purposes where packed in accordance with Canopy's published guidelines.

14. Governing Law and Jurisdiction

These Terms, and all Services provided by Canopy, are governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Victoria.

15. Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

16. Force Majeure

Neither party is liable for any failure or delay in performing its obligations under these Terms (other than a payment obligation) to the extent that failure or delay is caused by an event beyond that party's reasonable control, including natural disaster, fire, flood, pandemic, industrial action, courier or freight disruption, power or internet outage, or government action (a “Force Majeure Event”).

A party affected by a Force Majeure Event must notify the other party as soon as reasonably practicable and use reasonable efforts to minimise the impact of the delay.

If a Force Majeure Event continues for more than 30 days, either party may terminate the affected Service on written notice, without liability for that termination, other than payment for Services properly performed up to the date of termination.

17. Confidentiality

Each party must keep confidential any non-public information disclosed by the other party in connection with a Service (including pricing, account terms, business processes, and device or data specifications), and must not use or disclose that information except as needed to perform or receive the Service, or as required by law.

This clause does not apply to information that is or becomes public other than through breach of this clause, or that a party already lawfully held before disclosure.

This clause survives termination or expiry of any Service engagement, in accordance with clause 20 (Survival).

18. Changes to These Terms

Canopy may update these Terms from time to time to reflect changes to our services, legal requirements, or business practices. The version published on our website at the time you engage a Service will apply. We recommend reviewing these Terms periodically.

19. Entire Agreement

These Terms, together with any quote, Purchase Order, account agreement or other document expressly referenced in or attached to these Terms, constitute the entire agreement between the parties in relation to a Service, and supersede all prior representations, understandings or agreements, whether written or oral, except for any fraudulent misrepresentation.

20. Survival

Clauses which by their nature are intended to survive termination or completion of a Service — including clause 7 (Data Responsibility Before Sanitisation), clause 9 (Insurance, to the extent of accrued obligations), clause 10 (Liability), clause 12 (Indemnity), clause 17 (Confidentiality), and this clause — continue to apply after the relevant Service, or these Terms, end.

21. Electronic Acceptance and Contact

These Terms may be accepted electronically, including by email, web form or other agreed electronic platform, in accordance with the Electronic Transactions Act 1999 (Cth).

Canopy (PhoneCycle Pty Ltd, ABN 71 152 085 295) operates from Ringwood, Victoria. For questions about these Terms, contact us via the details published on our website.

PART 2

DEPLOY Services

DEPLOY is our staging, configuration, asset tagging and dispatch service for new or redeployed device fleets. These termsapply in addition to the General Terms in Part 1 whenever Canopy provides DEPLOY services.

D1. Overview

Under DEPLOY, Canopy receives devices on behalf of a Customer and, as instructed, carries out asset tagging, imaging, profiling, kitting with peripherals, and dispatch to end-user or site locations. DEPLOY is typically provided under an ongoing account arrangement for corporate, MSP or fleet Customers.

D2. Scope of Service

• Asset Tagging — applying a unique asset identifier to each device as instructed by the Customer.

• Imaging & Profiling — installing the Customer's specified operating system image, configuration profile or enrolment (e.g. MDM) prior to dispatch.

• Kitting — packing devices with agreed peripherals (such as chargers, cases, bags, mice or keyboards).

• Deployment & Dispatch — shipping configured devices to the Customer's nominated site(s) or individual end users.

D3. Customer Responsibilities

The Customer must provide accurate device, order and delivery information (including recipient names, addresses and configuration requirements) in sufficient time for Canopy to meet agreed dispatch dates. Canopy is not liable for delay or mis-delivery caused by inaccurate or incomplete information supplied by the Customer.

Where the Customer supplies new stock for staging, the Customer warrants it has good title to that stock and all necessary licences for any software or configuration profiles Canopy is instructed to install.

D4. Fees, Storage and Shipping

Fees for DEPLOY services are set out in the Customer's quote or account agreement and are charged per device, based on device type (mobile, laptop, all-in-one etc) and the scope of work requested (tagging, imaging, profiling, deployment, peripherals).

All fees are exclusive of GST. Fees are modelled for bulk / same-location shipping; a single-unit express delivery surcharge applies where an order is not part of a qualifying bulk shipment to the same location. Current pricing is confirmed in each Customer's quote or account agreement, and may be updated from time to time.

D5. Storage of Devices

Where devices remain at Canopy's premises for more than 30 days after arrival without deployment instructions from the Customer, storage fees may apply as set out in clause D4. Canopy will use reasonable efforts to notify the Customer before storage fees begin to accrue.

D6. Property, Risk and Insurance

Unless otherwise agreed in writing, property ownership of devices supplied by the Customer for staging remains with the Customer at all times. Canopy takes reasonable care of devices while in its custody, but the Customer remains responsible for insuring devices against loss, theft or damage while they are at Canopy's premises or in transit, except where loss or damage is caused by Canopy's negligence. See also Part 1, clause 9 (Insurance).

D7. Turnaround Times

Canopy may agree same-day shipping or other specific turnaround commitments with a Customer as part of their account agreement or quote. Where no specific turnaround has been agreed, dispatch times provided by Canopy are estimates only.

Even where a same-day or other specific turnaround has been agreed, this remains subject to factors outside Canopy's reasonable control, including stock availability, courier performance, or information outstanding from the Customer. Canopy will use reasonable efforts to meet any agreed turnaround, but is not liable for any loss arising from a delay caused by such factors.

Canopy will keep the Customer informed of any material delay, whether or not a specific turnaround has been agreed

D8. Recover & Replenish

Where agreed with the Customer, devices returned through RECOVER that meet Canopy's cosmetic and functional grading criteria may be refurbished, boxed with a compatible charger, issued with a 12-month Canopy warranty (not a manufacturer warranty), and returned to the Customer's stock holding for redeployment under DEPLOY, at the reduced buyback rate agreed in the Customer's account terms.

D9. Data and Security

Where DEPLOY includes installing a Customer's configuration profile, enterprise enrolment or operating system image, the Customer authorises Canopy to access the device for that purpose and confirms it holds all necessary licences for any software installed. Canopy will follow the Customer's specified security and data-handling requirements for that engagement. See also Part 1, clause 7 (Data Responsibility Before Sanitisation).

D10. Liability

Canopy's liability in connection with DEPLOY services is subject to Part 1, clause 10 (Liability), clause 9 (Insurance) and, where applicable, clause 11 (Australian Consumer Law).

PART 3

REPAIR Services

REPAIR is our diagnostic and repair service for mobile phones, tablets and laptops. These terms apply in addition to the General Terms in Part 1 whenever Canopy provides REPAIR services.

RP1. Overview

Canopy provides diagnostic assessment, repair, and advice on the viability of repairs for mobile phones, tablets and laptops. “Technician” means a trained repair specialist engaged or approved by Canopy.

RP2. Acceptance

By submitting a device for repair, issuing a purchase order, or making payment, the Customer acknowledges it is contracting with Canopy on these Terms and confirms it has the authority to consent to, and pay for, repair services on the submitted device.

RP3. Payment

Invoices are payable by bank transfer within 30 days of the invoice date. All invoices are in Australian Dollars, with GST added at the prevailing rate. Accounts unpaid beyond payment terms may be placed on credit hold. Payment terms may vary by account tier, as set out in the Customer's account agreement.

RP4. Data and Privacy

You are responsible for backing up all data on your device before submitting it for repair. While our Technicians take care during the repair process, data loss can occur, and Canopy accepts no liability for data lost, damaged or deleted while your device is in our care. See also Part 1, clause 7 (Data Responsibility Before Sanitisation).

You must remove any SIM cards and memory cards before submission; Canopy is not responsible for SIM cards, memory cards or accessories left in or with a device.

Where a repair includes data transfer or software installation, you confirm you hold the legal right to copy that information and all required licences, and you authorise Canopy to accept applicable software licence terms on your behalf.

System software updates may be required to complete certain repairs. These can prevent downgrading to a previous software version and may affect compatibility with third-party applications; data may be lost during this process.

RP5. Activation Lock and MDM

Devices must have all passcodes, Activation Locks, iCloud accounts and MDM enrolment removed before or upon submission, as these prevent a full assessment and completion of repair. If a lock is present on arrival and cannot be cleared, the assessment fee still applies. If locks are not cleared within 14 days of notification, the repair request will be cancelled and the device returned unrepaired; an assessment and return fee may apply.

RP6. Assessment and Quoting

A non-refundable assessment fee of $50 (ex GST) applies to all diagnostics, including where no fault is found or where the Customer declines the resulting quote. The assessment fee is waived where a repair proceeds to completion.

Quoted pricing is based on the initial assessment; if further issues are identified during repair, Canopy will contact the Customer before proceeding with any change in scope or cost. Quotes are valid for 14 days from issue, and no repair work commences until a quote is accepted in writing.

RP7. Repairs and Parts

When submitting a device, the Customer must disclose any previous repair attempts, part replacements or known damage. Non-genuine or third-party parts discovered during assessment may result in the assessment fee being charged with no repair proceeding.

Parts are sourced from industry-leading suppliers, with genuine parts available where required. The Customer acknowledges that Canopy's Technicians may not be authorised service providers for a given manufacturer, and that Canopy is not responsible if a repair voids any manufacturer's warranty.

Turnaround times are estimates only. Delays can occur due to parts availability, repair complexity, or issues identified during the process; Canopy will keep the Customer updated and is not liable for compensation arising from late delivery.

RP8. Shipping and Risk

Devices are sent to Canopy's facility for assessment and repair. The Customer is responsible for inbound shipping costs and must use tracked postage. Canopy is not liable for loss or damage during inbound transit, and the Customer is responsible for packing Goods in compliance with all Dangerous Goods laws (see Part 1, clause 13).

Canopy covers return shipping on all successfully repaired devices. Property and risk in the Goods, and all insurance responsibility for theft, damage or otherwise, remains with the Customer at all times, including while Goods are situated at Canopy's repair centre. See also Part 1, clause 9 (Insurance).

RP9. No Fix, No Fee

If a Technician cannot successfully complete a repair within the quoted scope, no repair fee is charged for that repair line; the assessment fee remains payable regardless. Canopy cannot guarantee that all faults can be repaired.

Liquid-damaged devices are not covered by the No Fix, No Fee clause — devices showing any indication of liquid damage will be assessed, the fee charged, and the device returned unrepaired.

Where multiple repairs are carried out on one device, this clause applies to each repair line independently; the Customer may be required to pay for a successful repair even where the clause applies to another repair on the same device.

RP10. Apple GSX Repairs

By submitting an Apple device, the Customer acknowledges Apple may collect and process information to deliver its services, in line with Apple's Customer Privacy Policy.

Opening a device voids its water-resistance (IP) rating. Restoration requires specific Apple repair materials and incurs an additional cost. If not restored, future warranty or ACL coverage may be affected; Canopy will advise if this applies to a repair.

RP11. Warranty

Canopy provides a 12-month warranty on repaired or replaced parts, covering failure of those specific parts from the repair date. The warranty does not cover other faults on the device, parts subsequently repaired or mishandled by a third party, devices showing any sign of liquid damage, or physical damage caused after the repair. Warranty repairs are only carried out where payment for the original repair has been made in accordance with these Terms.

RP12. Inspection on Return

On completion of a repair, or delivery of the repaired device, the Customer must inspect the Goods and notify Canopy in writing of any fault, damage or discrepancy within 7 days. Claims raised after this period will not be accepted.

RP13. Liability

To the extent permitted by law, providing replacement repair services is the absolute limit of Canopy's liability arising from REPAIR services, consistent with Part 1, clause 10 (Liability). Canopy is not liable for any indirect, consequential, special, economic or punitive loss, including loss of turnover, profits, business or goodwill. Canopy is not liable for loss or damage where it has failed to meet a completion date, or where it cancels or suspends the supply of services, except as required by law.

RP14. Australian Consumer Law

Repairs carried out by Canopy come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms modifies or excludes those guarantees, and the Customer is entitled to a remedy for a major failure and compensation for reasonably foreseeable loss or damage in accordance with the ACL.

RP15. Indemnity and General

The Customer indemnifies Canopy for damages, costs, claims and liabilities relating to the provision of REPAIR services, unless caused by Canopy's negligence. No agent, employee or representative of Canopy has authority to bind Canopy to any representation or warranty beyond what is set out in writing in these Terms.

PART 4

RECOVER Services

RECOVER is our device buyback service. These terms apply in addition to the General Terms in Part 1 whenever you send Goods to Canopy for purchase under RECOVER.

R1. Overview

Canopy is in the business of purchasing Goods from Customers for reuse, resale, spare parts recovery or responsible recycling under the RECOVER service.

R2. Requesting a Purchase Order

Where a Customer requests it, Canopy will provide a Purchase Order offering to purchase Goods, based on the information and device details provided by the Customer.

R3. Collection of Goods

Canopy will choose the method of collecting Goods and may, at its discretion, engage a courier. Canopy is responsible for reasonable costs associated with collection, and will agree a collection date with the Customer from the Customer's nominated premises.

R4. Packing Goods

The Customer is solely responsible for packing Goods in accordance with all laws relating to Dangerous Goods (see Part 1, clause 13) and any instructions from Canopy's courier. Canopy may provide packing recommendations and sample labels, but these do not limit the Customer's obligations.

R5. Property and Risk

Property and risk in the Goods remain with the Customer and do not pass to Canopy until the parties have agreed a Price under clause R9 or R12, consistent with the chain of custody flow set out in clause R8.

R6. Valuation of Goods

On receipt of the Goods, Canopy will inspect and value them and provide the Customer with a Purchase Order, which Canopy will endeavour to issue within 20 business days. The Customer will have 7 days to unlock any locked Goods, accept a zero valuation for those items, or request their return.

R7. Acceptance of the Purchase Order

The Customer has 7 days from receipt of the Purchase Order (the “Acceptance Period”) to notify Canopy in writing whether it accepts or rejects the offer. If no notice is given within the Acceptance Period, the Purchase Order is deemed accepted. Once accepted, acceptance cannot be revoked.

R8. Chain of Custody

In addition to the general Chain of Custody provisions in Part 1, clause 8, custody and title in Goods submitted under RECOVER transfer from the Customer to Canopy only upon acceptance of the Purchase Order under clause R7, which occurs when:

(a) the Customer provides written notice of acceptance to Canopy within the Acceptance Period (Notified Acceptance); or

(b) the Customer does not provide written notice of acceptance or rejection within the Acceptance Period, in which case the Purchase Order is deemed accepted immediately on expiry of the 7-day Acceptance Period, in accordance with clause R7 (Deemed Acceptance).

Prior to acceptance under clause R8(a) or R8(b), Canopy holds the Goods solely for the purposes of inspection and valuation as bailee, and property and risk remain with the Customer in accordance with clause R5.

On acceptance under clause R8(a) or R8(b) (whichever occurs first), Canopy's chain of custody records will reflect the Goods as having transferred to Canopy's ownership and custody, and title passes in accordance with clause R9.

If the Purchase Order is instead rejected within the Acceptance Period, custody of the Goods is treated as remaining with the Customer throughout, and clause R12 (If the Purchase Order Is Not Accepted) applies.

R9. If the Purchase Order Is Accepted

Title in the Goods passes to Canopy immediately on acceptance under clause R8. Canopy will issue a Recipient Created Tax Invoice (RCTI) once the Customer has provided its ABN, bank details and appropriate identification (see clause R11). Both parties agree to comply with the requirements of the A New Tax System (Goods and Services Tax) Act 1999 (Cth) in relation to RCTIs.

R10. Payment

Canopy will pay the agreed Price by one of the following methods, as elected by the Customer:

• bank transfer;

• donation of an amount equal to the Price (ex GST) to a charity nominated from Canopy's list of authorised charities; or

• credit to a Canopy Tech Fund account, held for later use toward repairs, e-waste collections, charitable donations, or the purchase of devices. Funds may be paid out to the Customer at any time and no interest accrues on the balance.

Payment is made within 30 days of the RCTI being issued. Where a charity donation is elected, Canopy will forward the Customer's details to the charity so it may issue an acknowledgement.

R11. Required Identification

To comply with the Second-Hand Dealers and Pawnbrokers Act 1989 (Vic) and applicable anti-money laundering legislation, the Customer must provide a certificate of incorporation (for a company) or a passport, driver licence or other photographic identification (for an individual). Canopy may request further identification where required by law.

R12. If the Purchase Order Is Not Accepted

If the Customer rejects the Purchase Order in writing within the Acceptance Period, a handling fee of $50 (ex GST) per unit applies. The Customer is responsible for arranging collection of the devices from Canopy's premises; Canopy will pack the devices ready for collection. Accessories, chargers, packaging, faulty batteries, external covers, SIM cards, memory cards and USB devices will be recycled in accordance with applicable e-waste legislation, and Canopy cannot guarantee their return.

R13. Electronic Data and Personal Information

The Customer is responsible for backing up any data on Goods before they are handed to Canopy, and for removing linked accounts and remotely wiping non-functioning Goods where possible. See also Part 1, clause 7 (Data Responsibility Before Sanitisation).

Canopy will, to the extent technically possible, remove personal information using certified data erasure tools and issue a Data Clearance Certificate. Where Goods cannot be digitally sanitised — for example because they do not power on, are locked, or their storage cannot be accessed — Canopy's standard process is to harvest functional components for reuse as spare parts, and send the remaining components, including any storage media, to Canopy's approved e-waste recycling partners for physical destruction. This ensures any residual data does not re-enter circulation, consistent with Part 1, clause 7. If the Customer would prefer non-functioning Goods to be destroyed in full, rather than harvested for reusable parts, they may request this in writing, and Canopy will route the entire unit to destruction instead.

R14. Customer Warranties

The Customer warrants that it is the legal owner of the Goods and is entitled to sell them to Canopy free of any security interest, lien or third-party claim.

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