More life from every device.
Fast, reliable repair for the devices your business runs on, so hardware stays in use longer and every device delivers more value.
How Repair works
Our Repair service runs out of our National Repair Centre in Melbourne, where we handle corporate Apple, Samsung and laptop repairs from single-device fixes through to bulk fleet batches. Every repair follows the same process, with itemised quoting before work begins and a 12-month workmanship warranty on every job.
Get in touch
Tell us about your fleet or the devices you need repaired. New corporate accounts are set up with a dedicated account manager, so you have one contact across every repair from day one.
Send your devices
Ship devices to our Melbourne repair centre. We provide guidance on secure, tracked postage so your hardware is accounted for in transit.
Assessment and quote
Our technicians diagnose the issue and send an itemised quote covering parts and labour. No work starts until you've approved it, so there are no surprise costs at the end.
Repair
Certified technicians complete the repair using genuine or OEM parts. Every device is quality-checked before it leaves the workshop.
Returned to you
Repaired devices are shipped back to you, fully tested and covered by a 12-month workmanship warranty.
Simple invoicing
One clear invoice covers the work. Terms are built for procurement teams, with consolidated invoicing available for accounts running multiple repairs.
What Repair delivers
Every repair Canopy handles is built on the same standards: genuine parts, certified work, transparent quoting and warranty-backed workmanship.
Genuine parts, certified technicians
Every repair uses genuine or OEM-compatible parts sourced from industry-leading suppliers, fitted by certified technicians. What goes back into your fleet is built to work like the original.
12-month workmanship warranty
Every repair is covered by a 12-month workmanship warranty on parts and labour. If something isn't right with what we've done, we'll put it right.
Transparent, itemised quoting
You get an itemised quote covering parts and labour before any work starts. No surprise costs, no chasing invoices, no unexplained charges.
Consolidated invoicing and account management
Dedicated account managers, bulk batch handling and consolidated invoicing across every repair. Whether you're sending in one device or a hundred, the process runs the same way.
Who Repair is for
Repair is built for businesses managing device fleets. If your team wants to get more out of every device you own, Canopy handles the work of keeping them running.
Managed service providers
Managed service providers offering hardware repair alongside your IT services. Canopy handles the repair work on your behalf, so you can offer clients a full device service without running a workshop.
Mid-enterprise organisations
Businesses managing device fleets across their team, without an in-house repair function. Canopy handles single repairs and bulk batches the same way, so devices stay in use and IT teams stay focused on higher-value work.
Large enterprise organisations
Organisations managing significant device volumes with the reporting and accountability corporate procurement teams need. Dedicated account managers, consolidated invoicing and a 12-month warranty on every job.
In our client’s words.
Don’t just take our word for it. Hear what our clients and partners have to say.
The team took care of everything - from device collection to secure data wiping and refurbishment - ensuring a smooth and hassle-free experience for both our associates and our admin team.
Their professionalism and commitment to quality made it clear that we were working with a trusted partner.
We’ve seen first hand how the team offers a reliable, sustainable solution for extending the life of mobile devices, and we’re proud to be a part of this program. It’s a straightforward initiative that supports both our associates and our environmental goals.
Partnering has strengthened both our sustainability initiatives and our data-security compliance.
Their team manages our end-of-life devices with exceptional efficiency, ensuring every asset is responsibly recycled or repurposed.
At the same time, their certified data destruction and clear, transparent reporting give us complete confidence in the security of our retired technology. It’s reassuring to work with a partner that delivers outstanding environmental responsibility without ever compromising on data protection.
FAQs
Everything you need to know about working with Canopy, from our services and security standards to what happens to every device.
Which devices does Canopy repair?
Canopy's National Repair Centre handles corporate Apple and Samsung phones and tablets, plus general corporate laptop repairs across major manufacturers. Whether you're managing a fleet of iPhones, a mix of Android and iOS devices, or laptops across your team, Canopy handles single-device repairs and bulk fleet batches from the same Melbourne facility.
What's covered by the 12-month warranty?
Every repair Canopy completes is covered by a 12-month workmanship warranty on parts and labour. If a repair fails within that window because of the workmanship or the part we fitted, Canopy will put it right. The warranty covers the specific repair we performed, not unrelated faults that develop later.
How long does a repair take?
Turnaround depends on the device, the fault and the parts required. Canopy confirms timing with you as part of the itemised quote, so you know what to expect before you approve the work. Bulk fleet batches are scheduled with your team so devices come back on a timeline that works around your business.
Can Canopy repair devices in bulk?
Yes. Canopy handles single-device repairs and bulk fleet batches from the same facility. Corporate accounts get dedicated account managers, batch processing, itemised quoting per device and consolidated invoicing across the batch. Whether you're sending in one device or a hundred, the process runs the same way.
What do I need to do before sending a device in?
Back up any data on the device before shipping it. Physical repair carries a risk of data loss, and while Canopy handles devices carefully, backup is the customer's responsibility. If your device is MDM-enrolled or has a lock (activation lock, screen passcode, MDM restrictions), those need to be cleared or unlocked before the repair can proceed. Canopy will flag any lock issues at the assessment stage.
What happens with MDM-locked devices?
Devices enrolled in an MDM (mobile device management) platform, or protected by activation locks and passcodes, need to be unlocked or removed from MDM before repair can proceed. This is standard for any repair partner. If you're sending in devices from a corporate fleet, your IT team will need to release them from MDM ahead of time. Canopy will confirm the device status at assessment and flag anything that needs your action before starting the work.
What happens if a device can't be repaired?
If a device is beyond economical repair, we’ll flag it at the assessment stage and recommend the best path forward. That might be replacing the device or moving it into Canopy's Recover service for secure data destruction and value recovery. Every device is accounted for, whether it's repaired, replaced or recovered.
Do you repair devices outside Melbourne?
Yes. Canopy's National Repair Centre is based in Melbourne, and we accept devices from businesses across Australia. We provide guidance on secure, tracked postage, so devices are accounted for in transit and shipped back to you fully tested and warrantied.